Gambling at 364ace is meant to be an enjoyable form of entertainment — nothing more. We provide every Bangladeshi player with the tools, information, and support needed to stay in control and keep gaming fun, safe, and within healthy boundaries.
Our Commitment
At 364ace, we believe that responsible gaming is not a checkbox or a legal footnote — it is a core part of who we are as a platform. The vast majority of players enjoy cricket betting, slots, and live casino games at 364ace purely for entertainment, setting aside a comfortable amount of money and treating any winnings as a welcome bonus. That is exactly the spirit in which 364ace was built.
However, we also recognise that for a small number of people, gambling can shift from entertainment to something that feels harder to control. The warning signs can be subtle and develop gradually over time. That is why 364ace provides a comprehensive set of responsible gaming tools directly within every player account — designed to put control firmly in your hands, with no friction and no waiting period.
This page explains the full range of tools available to 364ace players in Bangladesh, how to recognise early warning signs of problem gambling, and how to reach our support team if you or someone you care about needs help. Every feature described here is accessible from your account settings at no cost and with immediate effect.
Quick Facts
Player Protection Tools
Every 364ace account comes with a full suite of responsible gaming tools, accessible instantly from your account settings — no waiting periods, no approval required.
Set a maximum BDT deposit amount for any daily, weekly, or monthly period. Once your limit is reached, 364ace will automatically block further deposits until the period resets. You can lower your limit instantly, but increases take 48 hours to apply — giving you time to reconsider.
Define the maximum net loss you are comfortable with over any rolling daily, weekly, or monthly window. When you reach that threshold, 364ace suspends further play for the remainder of the period. This tool is particularly useful for players who want a hard financial boundary without closing their account entirely.
Set a maximum session duration. When your chosen time is reached, 364ace will display a notification and prompt you to end your session. You remain in control — but the reminder acts as a natural checkpoint to pause and assess whether you want to continue playing.
Need a short break? Activate a time-out period ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. Your account and balance are preserved. Time-outs take effect immediately and cannot be reversed before they expire.
If you feel that gambling is no longer under your control, you can self-exclude your 364ace account for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion blocks all access to the platform, including login, deposits, and marketing communications. Any funds in your account at the time of exclusion remain safely held and are returned to you upon verified request.
Request a detailed statement of your 364ace gaming activity at any time, covering deposits, withdrawals, wagers, wins, and net outcomes over any period you specify. Reviewing your activity statement regularly is one of the most effective ways to stay aware of your gambling habits and identify any changes over time.
Know the Warning Signs
Problem gambling rarely appears all at once. It typically develops gradually, and many people do not recognise the signs until the situation has become more serious. Being honest with yourself about the following behaviours is the first step toward regaining control. If you recognise three or more of the signs below in your own gaming behaviour, we strongly encourage you to use 364ace's self-exclusion tool or contact our support team.
Self-Assessment
Answer the following questions honestly. If you find yourself answering "yes" to several of them, it may be time to use one of the 364ace responsible gaming tools or to speak with a professional support service.
Step-by-Step
Self-exclusion at 364ace takes less than two minutes. Follow the steps below to block your account immediately. If you encounter any difficulty at any step, our support team at [email protected] can complete the exclusion on your behalf within minutes of receiving your request.
Visit 364ace.app and sign in using your registered mobile number or username. If you are having trouble accessing your account, contact support and request an immediate exclusion by email — no login required.
Click your profile icon in the top-right corner of the platform and select Account Settings from the dropdown menu.
Within Account Settings, select the Responsible Gaming tab. You will see all available tools including deposit limits, loss limits, time-out, and self-exclusion.
Click Self-Exclusion and choose your preferred duration: 6 months, 1 year, 3 years, or permanent. Read the confirmation information carefully before proceeding.
Click Confirm Self-Exclusion. Your account will be locked immediately. You will receive a confirmation message at your registered email address or mobile number. Any balance in your account will be returned to your nominated wallet upon verified request.
Our Responsible Gaming Principles
Responsible gaming is embedded into every layer of the 364ace platform — from account creation to withdrawal processing.
Every 364ace account requires age verification. Players must be 18 years or older to register, deposit, or play. We reserve the right to request official ID documents at any stage to confirm a player's age.
Players who have activated self-exclusion are immediately removed from all 364ace marketing lists. We will not send promotional emails, bonus offers, or re-engagement messages to any self-excluded account.
Our customer support staff are trained to recognise signs of distress or problem gambling in player communications, and to respond with care, empathy, and practical guidance rather than sales-focused messaging.
Enable on-screen reality check notifications to receive a summary of your session length and net result at regular intervals during play. These gentle prompts help you stay aware of time and spending without interrupting your experience.
If you share a device with younger family members, we strongly recommend enabling parental control or filtering software on that device to prevent underage access. 364ace supports and encourages parents and guardians to take these precautions.
If you wish to close your account permanently for any reason — including responsible gaming concerns — our support team will process your request without delay, return your remaining balance, and ensure you are removed from all communications.
If gambling is causing you or someone close to you distress, financial difficulty, or relationship problems, please do not wait. Reaching out is a sign of strength, not weakness. The 364ace support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Durga Puja, and all public holidays in Bangladesh.
You can request immediate self-exclusion, a time-out, or account closure by sending a single email. Our team will confirm the action within minutes.
What to include in your email
Play Wisely
Treat your 364ace balance as an entertainment budget, not an investment. Never use money set aside for rent, food, education, or family needs.
Decide how long you will play before opening a session, and stick to that commitment. Use the session timer tool if you need a built-in reminder.
Losing sessions are a normal part of gambling. Trying to win back losses in the same session nearly always makes the situation worse. Walk away and come back another day with a fresh budget.
Avoid placing bets when you are tired, stressed, upset, or under the influence of substances. Clear, calm decision-making is essential to staying in control.
If you are worried about your gambling habits, speaking openly with a trusted friend, family member, or the 364ace support team is one of the most effective first steps you can take.
Check your 364ace activity statement at least once a month. Seeing your actual spending and time in one place is one of the clearest ways to spot if your habits are changing over time.
Explore our full range of games knowing that your wellbeing tools are always just one tap away in your account settings.