At 364ace, your privacy is not an afterthought — it is a foundational part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, how we use it, who we share it with, and what rights you hold over your information as a 364ace player in Bangladesh.
This Privacy Policy ("Policy") describes how 364ace ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of individuals ("you", "Player", "User") who access and use the 364ace website, mobile browser interface, and all associated gaming, betting, and payment services at 364ace.app.
364ace is committed to handling personal data responsibly, transparently, and in accordance with recognised data protection principles. By creating a 364ace account or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside our Terms & Conditions, which govern the overall use of the 364ace platform. In the event of any conflict between this Policy and the Terms & Conditions with respect to personal data, this Policy shall prevail.
364ace collects personal data only to the extent necessary to provide a secure, functional, and compliant gaming service. The categories of data we collect are as follows:
| Category | Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID or passport number | At registration and during KYC verification |
| Contact Data | Mobile number, email address | At registration |
| Financial Data | Mobile wallet number (bKash, Nagad, Rocket, Upay), transaction history, deposit and withdrawal amounts in BDT | During deposit and withdrawal transactions |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatically upon platform access |
| Usage Data | Game history, betting activity, session duration, pages visited, features used | Continuously during active sessions |
| Communication Data | Support ticket content, live chat transcripts, email correspondence with 364ace support | When you contact us |
| Verification Data | Copies of identity documents, selfies or photographs where requested for enhanced verification | When KYC verification is required before withdrawal processing |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless required for identity verification purposes and only to the minimum extent necessary.
364ace uses the personal data it collects for the following specific purposes:
364ace processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:
364ace does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited and controlled circumstances:
364ace uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small data file placed on your device when you visit the platform. We use the following types of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security token storage. Required for the platform to function. | No — disabling these prevents platform access |
| Functional | Remembering your language preferences, last visited game category, and display settings. | Yes — disabling affects personalisation only |
| Analytics | Tracking page visits, session duration, and feature usage to improve the platform. Data is aggregated and not individually identifiable. | Yes — opt out via browser settings |
| Security | Detecting suspicious login patterns, bot activity, and multi-account behaviour. | No — required for platform security |
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the 364ace platform. 364ace does not use third-party advertising cookies or cross-site tracking technologies.
364ace retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
When personal data is no longer required and no legal basis for continued retention exists, 364ace will securely delete or anonymise that data in accordance with our internal data disposal procedures.
364ace applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, 364ace will notify affected users promptly and take all necessary steps to contain the breach, assess the impact, and prevent recurrence.
As a 364ace user, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe, typically within thirty (30) days.
Please note that some rights may be limited where 364ace is required by law to retain or process your data, or where exercising a right would adversely affect the rights of other individuals.
The 364ace platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the 364ace registration process, and we reserve the right to request supporting documentation to confirm a player's age at any time.
If 364ace becomes aware that personal data has been collected from a person under the age of 18, we will immediately close that account, delete all associated personal data, and forfeit any balance held in that account. If you have reason to believe that a minor has registered on the 364ace platform, please notify us immediately at [email protected] so that we can take prompt action.
Parents and guardians are encouraged to make use of parental control tools and internet filtering software to prevent underage access to online gaming platforms. For more information on keeping young people safe online, please refer to our Responsible Gaming page.
364ace reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players by posting a prominent notice on the platform homepage and updating the "Last Updated" date at the top of this document. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
Your continued use of the 364ace platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you object to any revised terms, you should discontinue use of the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 364ace handles your personal data, please do not hesitate to reach out to our dedicated support team. All privacy-related enquiries are handled in English and addressed within thirty (30) days under normal operating conditions.
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Response Language: English
Platform: 364ace.app
Data Protection Principles
Our privacy commitments go beyond legal compliance. Here are the six core principles that guide every data-handling decision we make at 364ace.
Every byte of data exchanged between your device and the 364ace platform travels over an SSL/TLS encrypted connection. Your credentials, wallet numbers, and personal information are never transmitted in plain text.
364ace does not sell, rent, or trade your personal data to advertising networks, data brokers, or any third party for commercial gain. Your information stays within the 364ace ecosystem and its trusted service partners.
You have the right to access, correct, export, or delete your personal data at any time. Submit a request to [email protected] and our team will handle it promptly, typically within 30 days.
We do not hold your data indefinitely. Clear retention schedules govern how long each category of data is kept, and when those periods expire, data is securely deleted or anonymised in line with our internal disposal procedures.
364ace uses only the cookies necessary for platform functionality, security, and anonymous analytics. We do not use cross-site tracking cookies or share browsing data with advertising platforms.
This Privacy Policy is written in plain, accessible English so you always know exactly how your data is handled. When our practices change, we notify players proactively and update this document with a clear effective date.
Now that you know how we protect your data, dive into cricket betting, live casino games, and hundreds of slots — all in BDT.