364ace Frequently Asked Questions

364ace requires a valid government-issued photo ID for account verification — a National ID card (NID), passport, or driving licence is accepted. You may also be asked to submit a selfie holding your ID and proof of your payment method (such as a screenshot of your registered bKash or Nagad account). Verification is typically completed within 24 hours.

You must be at least 18 years old to register and play on 364ace. This is a strict requirement. We verify player ages during the KYC process, and any account found to belong to a person under 18 will be closed immediately and any balance returned to the depositing payment method.

Use the "Forgot Password" option on the 364ace login page. Enter your registered mobile number or email address and we will send a password-reset code. Enter the code, set a new password, and you will regain access within minutes. If you no longer have access to your registered contact details, email [email protected] with your account details and our team will assist you.

No. Each player is permitted one 364ace account only. Operating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the situation.

To deposit via bKash on 364ace, log in to your account, go to the Cashier section, select bKash as your payment method, and enter the amount you wish to deposit. You will receive a payment reference number; open your bKash app, send the payment to the displayed 364ace agent number, and enter the transaction ID to confirm. Deposits via bKash are credited instantly in most cases.

Nagad deposits on 364ace are credited instantly in nearly all cases. After you initiate the transfer from your Nagad app and submit the transaction ID in the 364ace Cashier, funds typically appear in your 364ace wallet within one to five minutes. If your deposit has not arrived after 15 minutes, contact our support team with your Nagad transaction ID and we will resolve it promptly.

The minimum deposit on 364ace is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay, and SureCash. There is no maximum single deposit limit, though your chosen payment provider may have its own daily transfer caps. We recommend checking your mobile banking app limits if you plan to make a large deposit.

Yes. 364ace accepts deposits via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay in addition to bKash and Nagad. The deposit process is the same for all mobile wallets: select your preferred method in the 364ace Cashier, follow the on-screen instructions, send the payment from your wallet app, and submit your transaction reference to confirm the deposit.

The minimum withdrawal amount on 364ace is ৳500 BDT. Withdrawals are processed back to the same payment method used for your deposit — for example, if you deposited via bKash, your withdrawal will be sent to your registered bKash number. This policy helps protect players against fraud and ensures funds reach the correct account.

Most 364ace withdrawals to bKash, Nagad, and Rocket are processed within one to three hours of approval. Processing times may extend up to 24 hours during peak periods or if additional verification is required. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank typically take one to two business days. Withdrawal requests submitted on weekends or public holidays may experience slightly longer processing times.

364ace does not charge any platform fees on standard deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges in accordance with their fee schedules. We recommend checking your wallet provider's current fee structure if you are concerned about third-party charges.

To bet on cricket at 364ace, log in, navigate to the Cricket section, and browse the available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is available for most major fixtures, allowing you to place bets as the match unfolds.

Yes. The 364ace platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games — slots, live casino, and cricket betting — directly through your phone's browser without downloading any app. The mobile experience mirrors the desktop version with touch-friendly controls and fast loading times, ideal for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

364ace offers hundreds of slot games across multiple categories including classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots. Games are provided by leading studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. You can filter the Slots section by provider, volatility, or RTP to find games that match your preferred style and budget.

RTP stands for Return to Player and is the percentage of total wagered money a slot or casino game pays back to players over a large number of rounds. For example, a game with 96% RTP will statistically return ৳96 for every ৳100 wagered over time. A higher RTP generally means better long-term value for the player, though individual sessions can vary significantly due to the random nature of games. Each game's RTP is displayed in its information panel on 364ace.

All games on the 364ace platform use certified Random Number Generator (RNG) technology provided by our licensed game studios. This ensures that every spin, card deal, and dice roll is statistically independent and cannot be predicted or manipulated. 364ace operates on a fair-play principle and does not alter game outcomes in any way. We are committed to transparency and player trust.

364ace offers a welcome bonus to new players on their first deposit. The specific bonus amount and structure may vary — check the current Promotions page after logging in for the latest offer. Welcome bonuses at 364ace are subject to wagering requirements, which specify how many times the bonus amount must be played through before any winnings can be withdrawn. Always read the bonus terms before opting in.

Wagering requirements (also called rollover or playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw associated winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using the bonus funds. Different games may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while live casino games may contribute less. Full details are available in each promotion's terms.

Yes. 364ace rewards regular players through a loyalty program that tracks your activity and unlocks progressively better benefits as you move through tiers. Benefits can include reload bonuses, free spins, faster withdrawal processing, and access to exclusive promotions. Log in to your account and visit the Promotions or VIP section to view your current tier status and the rewards available to you.

364ace uses SSL (Secure Socket Layer) encryption across the entire platform, which means all data transmitted between your device and our servers — including personal details and payment information — is encrypted and protected from interception. We do not sell or share your personal data with third parties for marketing purposes. Our full data handling practices are described in the Privacy Policy available on the 364ace website.

364ace is an online entertainment platform that operates internationally and is accessible to players in Bangladesh. We are committed to responsible and transparent operations, SSL-secured infrastructure, and fair-play certified game content. Players are responsible for understanding the laws applicable to online gaming in their own jurisdiction before registering. We encourage all players to game responsibly and within their personal means.

You can set daily, weekly, or monthly deposit limits directly from your 364ace account settings under the Responsible Gaming section. Enter your chosen BDT limit and confirm. Limits take effect immediately. Reducing a limit applies instantly; increasing a limit takes 48 hours to take effect, giving you time to reconsider. This tool is free to use and available to all registered 364ace players.

To self-exclude, log in to your 364ace account, go to Account Settings, open the Responsible Gaming tab, and select Self-Exclusion. Choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent) and confirm. Your account will be locked immediately and you will be removed from all marketing communications. If you need urgent assistance, email [email protected] and our team will action the exclusion on your behalf.

The 364ace support team is available 24 hours a day, 7 days a week. You can reach us by emailing [email protected]. Include your registered username or mobile number and a description of your issue and we will respond as quickly as possible. Responsible gaming requests such as self-exclusion or deposit limit changes are treated as high priority and actioned within minutes of receipt.